March 11, 2020
Dear Valued Customer,
As a large business with more than 900 employees in three countries, Turtle & Hughes’ top priority is to protect our people, our partners and our capacity to serve our customers. In light of the spread of the Coronavirus (COVID-19), we are drawing on our long-established business continuity plans, as well as additional contingency resources, planning, and strategy, to minimize any threats to “business as usual.”
Supply Chain Risk
We know that your success depends on the availability of our high-quality products. For almost 100 years, we have built our company on strong manufacturer relationships to deliver products when and where you need them. While much is still unknown, many of our suppliers are putting measures in place to reduce inventory risk. We are working with them to identify and mitigate potential threats to the supply chain and ensure that our warehouses remain full.
Continuity Plans
Our business continuity plans and procedures cover all aspects of operations, logistics, supply chain, and inventory. They are designed to ensure maximum service levels are maintained and to minimize the impact caused by any disruptions.
- We continuously monitor the health and working conditions of all our facilities.
- Many key employees are able to work remotely to support critical business operations.
- Our operations and client-support services are not dependent on any single location. This includes inventory stock and logistics at distribution centers, customer service, and technical support.
In direct response to the Coronavirus, Turtle & Hughes is taking additional steps by implementing new employee policies.
- We regularly communicate and update employees following guidance from Centers for Disease Control and the World Health Organization.
- We have established a Coronavirus Task Force, which meets daily to monitor conditions and update policies and procedures, as needed.
- We have suspended all non-essential business travel.
- We require all employees to participate in online Coronavirus safety training.
- We encourage or mandate that employees with certain exposures or situations work from home.
We are committed, first and foremost, to the welfare of our employees and partners. If you have any concerns or if there are any changes to your policies that could affect our ability to service you, please let us know. We appreciate your understanding during this time of national uncertainty.